Returns & Exchanges
Natalie Rolt is dedicated to providing high-quality Australian-made designs and offers a flexible return policy for store credit or exchange on full-priced items. Please ensure all garments are returned in their original condition with tags attached within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return for store credit or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring the garment is unworn, unwashed, and still has all Natalie Rolt designer tags and hygiene seals intact.
Ship to Studio
Affix your shipping label and send the package to our Western Australia studio; we recommend using a trackable service to ensure your return reaches us safely.
Quality Assessment & Credit
Once our team inspects and approves the condition of your return, you will receive an email containing your digital store credit or confirmation of your new exchange order.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing